Online booking – Direct booking – via email – via telephone
These terms and conditions are important for your booking. We suggest you keep a copy for your records after reading them.
Full payment is required at time of booking. PLEASE NOTE that when you book your holiday you are entering into a legally binding contract and you accept responsibility for the full cost of the holiday even if you are prevented from coming due to unforeseen circumstances, in which case our cancellation provisions below will apply. We strongly advise you to take out cancellation insurance appropriate to your needs.
1.1 You may cancel your booking at any time, in which case please contact us in writing as soon as possible. Please note that any refund given to you when canceling your reservation may be subject to deductions, as set out in these terms. We will deem your booking canceled if the final balance is not paid by return after email reminder in which case.
1.2 will apply 1.2 If there are fewer than 10 days before the start of your stay, the booking is nonrefundable.
1.3 If there are more than 10 days before the start of your stay, we will offer you a full refund on cancellation, subject to any costs we have incurred in administering your booking, which will be a minimum of £100, or making specific arrangements requested in respect of your booking (for example, where you have requested certain activities, additional facilities, etc.). Any such refund will be made within 14 days of written confirmation of your cancellation.
1.4 If your booking is extended beyond your original check out date, you must give us 7 days notice of your new check out date. If you decide to leave the property early without giving us 7 days notice, you will be charged the full 7 days.
1.5 Unless the circumstances described in clauses 1.2 or 1.3 apply, we will not refund any booking fees paid in the event of your cancellation for a Force Majeure Event (please see definition below). It is your responsibility to ensure that you have adequate insurance in place to cover any loss or damage that you may suffer as a result of canceling all or part of your stay with us and any associated costs.
2.1 If the offer of accommodation at Stayseekers is hindered or prevented by a Force Majeure Event (please see definition below), Stayseekers may, at its sole discretion, offer you:
2.1.1 a full refund; or 2.1.2 alternative holiday dates; or 2.1.3 such other remedy as Stayseekers considers appropriate with regard to the circumstances.
2.2 In this contract, a Force Majeure Event means any of the following circumstances which may hinder or prevent the performance of the contract, including but not limited to:
2.2.1 acts of God, flood, drought, earthquake or other natural disaster;
2.2.2 epidemic or pandemic, excepting Covid travel restrictions;
2.2.3 terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;
2.2.4 nuclear, chemical or biological contamination or sonic boom;
2.2.5 any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary license or consent;
2.2.6 collapse of buildings, fire, explosion or accident;
2.2.7 any labor or trade dispute, strikes, industrial action or lockouts;
2.2.8 non-performance by suppliers or subcontractors; and
2.2.9 interruption or failure of utility service.
2.2.10 Stayseekers reserves the right to cancel a booking where it is necessary due to reasons outside of Stayseekers control or in the event of a booking error or double booking due to delays or errors within the booking system. In the event of such a cancellation the client will receive a full refund.
Your accommodation is available from 1500hrs on the day of arrival. Departure time is strictly from 1000hrs.
You undertake to take care of the property that you are renting and will pay for any articles damaged or lost. You undertake to leave the property in a clean and tidy condition as found; if additional apartment preparation over and above normal is necessary we reserve the right to make an additional cleaning charge to cover the cost of obtaining “emergency” cleaning help to ensure the apartment is ready for the next occupants. Smoking is prohibited in any apartments or outbuildings. You will vacate the property and return the keys to the owners by 10:00am on the day of departure and will settle any outstanding accounts prior to your departure.
You may be requested to pay a returnable ‘damages’ deposit of up to £200 for each apartment booked. This will be payable as part of your final payment. The deposit will be credited to your debit or credit card, less any deductions in accordance with the paragraph above within 7 working days after departure.
Prices include bed linen (excluding all cot bedding) for advertised bed spaces in accordance with the number of guests staying per booking form. Beds are made up in accordance with numbers on the booking form. A change of bed linen is offered for stays of more than 7 days. Towels are also provided and a change will be offered for stays more than 7 days. Central heating and hot water is included in the price, as required, throughout the year in respect of our apartments. In all cases we expect guests to ensure all electrical appliances, apart from fridges, are turned off overnight or when vacating the property during the day or on departure, for safety and to avoid waste. We reserve the right to enter apartments and turn off electrical items, eg. lights, if we see they have been left on during the day when the apartment is unoccupied.
You undertake to check your accommodation before departure and remove all personal items. We can take no responsibility for items left, but if you think you have left something and let us know within 5 working days of departure, we will attempt to locate the item/s. After 5 working days any unclaimed left property will be disposed of.
If we do locate your left item, to facilitate safe and speedy return at minimum cost, we can only return if you arrange a “My Hermes” courier. This means that you can choose the delivery address, a “safe” place for the parcel to be left if away from home and whether a signature is required. My Hermes also offers a parcel tracking service.
The owners reserve the right to enter the property at any time should maintenance or other circumstances make it necessary to do so.
The use of any amenities provided by the owners is entirely at the users risk and no responsibility can be accepted for any injuries to persons or loss or damage to any belongings of persons who use them. Further, the Owners or their servants will not be liable for any act, neglect or default on the part of the Owners or any other person. The Owners will not be liable for any accident, damage, loss, injury however caused. Parents or guardians (i.e. those listed as over 18 on the booking form) are responsible at all times for their children and are therefore expected to supervise them at all times, whether in their accommodation or outside in the carpark.
If you have any cause for concern during your stay you must notify us immediately, to give us an opportunity to rectify the matter. In no circumstances can correspondence be entered into regarding matters raised after your holiday has ended, or where we have been denied the opportunity to try to put matters right during your stay.
Cancellation – terms applicable to bookings made prior to 1 April
If the full rental has not been paid 60 days prior to the commencement of the letting period, then the booking is deemed to be canceled and the deposit is forfeited and the Applicant remains liable for the full amount of the final payment. The Owners will offer the accommodation for let once more at whatever price they feel appropriate. In the event of a re-let any payment to the Applicant is entirely at the owner’s discretion and would be subject to an administration charge, minimum £50.
When you book your holiday you are entering into a legally binding contract. If you are forced to cancel or cut short your holiday, for whatever reason, under the law you will be liable for the full cost of the holiday. Refunds can only be made in the event that we are able to re-let the property; any costs incurred in re-letting the property will be deducted. All contracts deemed to have been made in Wiltshire are in accordance with English law. For your protection we advise that you take out holiday cancellation insurance.
If the property should not be available owing to damage by fire or storm or for any other reason so that the Owners are not able to comply with this agreement, the Owners shall refund to the Applicant the full amount of the monies paid to the Owners in advance of the holiday, or pro-rata and the Owners liability is limited to the refunding of such monies.
Most of our apartments are pet free to enable us to cater for those who suffer from allergies or require a pet-free cottage.
We do occasionally take a well behaved pet in certain apartments and out of peak season at our discretion, subject to standard dog rules of not being allowed upstairs/in bedrooms/on furniture/confined in kitchen areas overnight/not left alone at any time.
Please enquire before booking as required, as pets will not be accepted unless agreed by prior arrangement, before a booking is made.
There will be an extra cleaning fee of £10 per night for the animal and deep cleaning.
The Applicant certifies that he or she has signed the Booking Form on behalf of all persons in the party who will occupy the property during the period booked and that they are all aware, apart from infants, of the Booking Conditions. Please note that only guests entered on the booking form at the time of booking may stay in the apartment. Our website description of the property clearly indicates the maximum number of guests who may occupy it. Exceeding this number, without the owners written approval, constitutes a breach of contract and the Owners have the right to terminate the booking forthwith with all monies paid, or due, being forfeited.
Bookings made through our online booking system are provisional until confirmed in writing by Stayseekers.
Declaration: I declare that I am over 18 years of age and I agree that this booking is made in accordance with the conditions above and I agree to be held responsible for all charges.
1. By using and/or activating service with us you agree to be bound by this agreement. If you do not agree to the terms of the agreement, do not use the service.
2. Extent of the Service
2.1. All services are provided on an “as is” basis. We do not warrant that the service is fault free or fit for any particular purpose, or that our system is secure. You assume all responsibility and risk for use of the service.
2.2 Save for the purposes of network diagnostics we do not examine the use to which you put the Service or the nature of the information you send or receive.
2.3 We will always try to make the service available, but it may be interrupted, limited or curtailed due to maintenance and repair work, transmission or equipment limitations/failures.
2.4 We reserve the right at all times to withdraw the Service, change the specifications or manner of use of the Service, to change access codes, usernames, passwords or other security information necessary to access the service.
3. Your Use of the Service
3.1 You must not use the Service to access Internet Services, or send or receive emails, which:
3.1.1 are defamatory, threatening, intimidatory or which could be classed as harassment;
3.1.2 contains obscene, profane or abusive language or material; Civil and criminal liability can arise from monitoring content or interception of e-mails and extreme care should be taken to ensure that this does not happen.
3.1.3 contain pornographic material (that is text, pictures, films, video clips of a sexually explicit or arousing nature);
3.1.4 contain offensive or derogatory images regarding sex, race, religion, colour, origin, age, physical or mental disability, medical condition or sexual orientation;
3.1.5 contain material which infringe third party’s rights (including intellectual property rights);
3.1.6 in our reasonable opinion may adversely affect the manner in which we carry out our business or are otherwise unlawful or inappropriate;
3.2 Music, video, pictures, text and other content on the internet are copyright works and you should not download, alter, e-mail or otherwise use such content unless certain that the owner of such works has authorized its use by you.
3.3 We may terminate or temporarily suspend the Service if we reasonably believe that you are in breach of any provisions of this agreement including but not limited to clauses 2.1 to 2.3 above.
3.4 We recommend that you do not use the service to transmit or receive any confidential information or data and should you choose to do so you do so at your own risk.
3.5 The Service is intended for consumer use only. In the event that you use the Service for commercial purposes we would specifically refer you to clause 5.2 below.
4. Child Supervision
4.1 We are concerned about the safety and privacy of our users, particularly children. Parents who wish to allow their children access to and use of the Website/Services should supervise such access and use. By allowing your child access to the Services you are allowing your child access to all of the Services, including email, bulletin boards, chat areas, news groups, forums and/or other message or communication facilities. It is therefore your responsibility to determine which Services are appropriate for your child. Always use caution when revealing personally identifiable information about yourself or your children via any of the Services.
5. Criminal Activity
5.1 You must not use the Service to engage in any activity which constitutes or is capable of constituting a criminal offense, either in the United Kingdom or in any state throughout the world.
5.2 You agree and acknowledge that we may be required to provide assistance and information to law enforcement, governmental agencies and other authorities.
5.3 You agree and acknowledge that we may keep a log of the Internet Protocol (“IP”) addresses of any devices which access the Service, the times when they have accessed the Service and the activity associated with that IP address
5.4 You further agree we are entitled to cooperate with law enforcement authorities and rights-holders in the investigation of any suspected or alleged illegal activity by you which may include, but is not limited to, disclosure of such information as we have (whether pursuant to clause 3.3 or otherwise), and are entitled to provide by law, to law enforcement authorities or rights-holders.
6. Our Use of Your Information
6.1 Subject to clauses 5.3 and 5.4 above we confirm that we shall use the contact details you provide to us solely for the purposes of contacting you with marketing information, updates, promotions and special offers relating to our business.
6.2 It is important to ensure that this clause is complied with (or amended depending on how the data is used) and Data you collect is processed in accordance with the Data Protection Act and any mailings comply with the the Privacy and Electronic Communications (EC Directive) Regulations 2003
7. Other Terms
7.1 You agree to compensate us fully for any claims or legal action made or threatened against us by someone else because you have used the service in breach of these terms and conditions, and in particular clause 3.1 to 3.3 and 5.1 above.
7.2 Whilst we do not seek to limit our responsibility for fraudulent misrepresentation or if you are injured or die as a result of our negligence we have no responsibility (to the extent permitted by law) to compensate you (whether or not we are negligent) for any direct financial loss, loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, data, use, business, wasted expenditure, business interruption, loss arising from disclosure of confidential information, loss arising from or in connection with use of the service or inability to use or access the service or a failure, suspension or withdrawal of all or part of the service at any time or damage to physical property or for any other similar direct loss that may arise in relation to this agreement whether or not we were advised in advance of the possibility of such loss or damage.
7.3 This agreement is governed by the law of England
Reference: https://secure.supercontrol.co.uk/terms/17680
Dated: Applicable to all bookings from 09/01/21
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